On October 16, OpenAI described Itaú’s conversational ia.i interface and IARA governance platform. The first phase covers roughly 300,000 customers; expansion to the whole customer base by the end of 2026 remains a goal, not a completed deployment on the post’s date. The deployment described concerns Brazil.
The approximately 70 million figure concerns the customer base whose financial context is organized by Customer DNA. It must not be confused with the number already receiving the new interface. The account describes a multimodel architecture in which costs, latency and reasoning depth vary by use case.